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Job Posting: Software Support Specialist (m/f/d).
As a Software Support Specialist (m/f/d), you’ll take on the role of a software trainer and play a key role in ensuring our customers successfully use our software solutions. We’re looking for a dedicated and knowledgeable trainer to join our application software team. If you have technical expertise and enjoy sharing your knowledge, come join our team!
This is a full-time position to be filled as soon as possible. After a thorough training period, you will work from your own home office or from an office at our headquarters in Oldenburg, Lower Saxony.
- Support and training for our software—online or on-site at the customer's location
- Handling customer inquiries by phone and email
- Prioritization, Documentation, and Assignment of Requests
- Creating informative documentation for support tickets, manuals, and knowledge bases
- Strong IT skills and an understanding of complex issues
- Practical experience using (ERP) software
- Ideally, basic knowledge of operating systems and databases
- Fluency in German and a good command of written and spoken English
- Careful and structured analysis of user problems, carried out with perseverance
- Strong communication skills, an authentic and persuasive demeanor
- Enjoyment of working with people
- Willingness to travel for on-site support
- Permanent employment contract with 30 days of annual leave
- Performance-Based Compensation and Sharing in the Company's Success
- The security of an established company, as well as the freedom to grow and contribute
- Employer-Sponsored Retirement Plans
- Option to work from home
- Flexible work schedules
- Intensive On-the-Job Training
- Flat hierarchies and quick decision-making processes
- A pleasant work environment and strong team spirit
- Hiring available nationwide or across Europe
We're hiring nationwide:
Just work from home!
Apply now!
Simply send your application materials* by email to:
karriere@ikoffice.de. Your contacts, Ingo Kuhlmann and Daniel Migowski, look forward to hearing from you!
Ingo Kuhlmann
Executive Management (CEO)
Daniel Migowski
Executive Management (CTO)
*If you send your application to other addresses, we cannot guarantee that it will be deleted in accordance with the GDPR. Applicants from non-EU countries must provide a copy of their work and residence permits for Germany/the EU
